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Monthly Archives: November 2016

Windows Server 2016 Unable to Update Server

I’m planning to install Exchange 2016 on Windows Server 2016 , for sure I have to make sure the OS is fully patched . However , I couldn’t . The Windows update stuck on 0% for download progress.

I reviewed event viewer , Application log and found the following error :

Log Name: Application
Source: Application
Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: svchost.exe_wuauserv, version: 10.0.14393.0, time stamp: 0x57899b1c
Faulting module name: ntdll.dll, version: 10.0.14393.0, time stamp: 0x578997b2
Exception code: 0xc0000374
Fault offset: 0x00000000000f73e3
Faulting process id: 0x1474
Faulting application start time: 0x01d243d64c4ee678
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 149dae64-133e-42f1-b550-759300a8139c
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
 <Provider Name="Application Error" />
 <EventID Qualifiers="0">1000</EventID>
 <Level>2</Level>
 <Task>100</Task>
 <Keywords>0x80000000000000</Keywords>
 <TimeCreated SystemTime="2016-11-21T09:09:19.709374800Z" />
 <EventRecordID>1838</EventRecordID>
 <Channel>Application</Channel>
<Security />
 </System>
 <EventData>
 <Data>svchost.exe_wuauserv</Data>
 <Data>10.0.14393.0</Data>
 <Data>57899b1c</Data>
 <Data>ntdll.dll</Data>
 <Data>10.0.14393.0</Data>
 <Data>578997b2</Data>
 <Data>c0000374</Data>
 <Data>00000000000f73e3</Data>
 <Data>1474</Data>
 <Data>01d243d64c4ee678</Data>
 <Data>C:\Windows\system32\svchost.exe</Data>
 <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
 <Data>149dae64-133e-42f1-b550-759300a8139c</Data>
 <Data>
 </Data>
 <Data>
 </Data>
 </EventData>
</Event>

After Research I found this is a software bug in windows Server 2016 and microsoft has released a fix for it :

The Fix Link is :

http://www.catalog.update.microsoft.com/Search.aspx?q=KB3193494

Here is the KB article :

https://support.microsoft.com/en-us/kb/3193494